Part of Autosolve for Freshdesk

An AI agent that resolves tickets — without the key management

The Autosolve AI Agent evaluates every incoming Freshdesk ticket and drafts a resolution. Run it as a copilot that hands agents ready-to-send drafts, or let it reply autonomously. No bring-your-own-key required, and predictable per-tier pricing — unlike the incumbent AI agents on the marketplace.

Install on Freshdesk See Pricing

Why it's different

Most Freshdesk AI agents make you bring your own keys

That means creating provider accounts, managing API keys, and picking up an unpredictable metered bill. Autosolve is built the opposite way.

No BYOK required

The Agent works the moment you install it — no OpenAI or Anthropic account to set up. Prefer to use your own keys for unlimited usage? Our BYOK tier lets you do exactly that.

Predictable cost

You pay a flat per-tier price tied to a clear allowance of evaluated tickets — not a metered token bill that swings with usage. Budget with confidence.

Human-in-the-loop

Assisted mode keeps a human on every response. Autonomous mode is something you deliberately turn on, ticket-type by ticket-type, when you're ready.

Two modes

Assisted or autonomous — your call

Start assisted to build trust, then hand more over to the Agent as you see how it performs. The choice is a configuration setting, and you can change it at any time.

Assisted mode

Drafts for your agents

The Agent evaluates the ticket and prepares a suggested response. Your human agent reviews, edits if needed, and sends. Nothing reaches the end user without a person approving it — ideal for getting comfortable with AI-assisted support.

Autonomous mode

Replies sent for you

When you opt in, the Agent can send its response directly to the end user. Autonomous sending is always a configured choice you control, and you remain responsible for the content that reaches your customers. Use it where you're confident, keep the rest assisted.

How it works

Every ticket, evaluated and accounted for

Ticket comes in

A new or updated Freshdesk ticket enters the queue. The Agent picks it up automatically.

Agent evaluates

The Agent reads the ticket in the context of your knowledge base and drafts a resolution. Every evaluated ticket gets at least a note and a tag.

Draft or send

In assisted mode the draft waits for a human. In autonomous mode, where you've enabled it, the response is sent to the end user.

Knowledge loop

Paired with Knowledge Builder, resolved tickets feed new KB articles — so the Agent's answers keep improving over time.

FAQ

Common questions

An evaluated ticket is any ticket the Agent evaluates. Even when the Agent decides no response is warranted, it records a note and a tag on the ticket, so every evaluation is accounted for against your plan's allowance.

No. On our standard tiers the Agent runs on Autosolve's own AI infrastructure — no keys to create or manage. If you'd rather use your own provider accounts for unlimited usage, our BYOK tier lets you supply your own OpenAI and Anthropic keys. See Pricing.

Only if you turn on autonomous mode. By default the Agent works in assisted mode, preparing drafts for a human to review and send. Autonomous sending is a configuration choice you control, and you remain responsible for the content that reaches your end users. Where the law requires it, you should disclose to end users that AI is being used.

Both are modules of Autosolve for Freshdesk and install together. The Agent resolves tickets; Knowledge Builder turns resolved tickets into KB articles. Run together, resolutions continually enrich the knowledge base the Agent draws on.

Put an AI agent on your tickets — start free

Install Autosolve for Freshdesk and try the Agent on the free tier: 10 evaluated tickets a month, no keys to manage. Upgrade for higher volume, or contact us for Enterprise.