AI that resolves tickets and keeps your knowledge base current
Autosolve for Freshdesk is a single app with two modules that work together: an AI Agent that evaluates and resolves incoming tickets, and Knowledge Builder, which turns resolved tickets into quality KB articles. No bring-your-own-key required. Predictable, per-tier pricing.
Resolution and knowledge, working together
Install once and get both capabilities. Use them independently or let them reinforce each other — the Agent resolves tickets, and Knowledge Builder captures those resolutions back into your KB so the whole system keeps getting smarter.
Resolve tickets with AI
The AI Agent evaluates every incoming ticket and drafts a response. In assisted mode it hands your agents a ready-to-send draft; in autonomous mode it can reply to the end user directly — you decide, per your configuration. Every evaluated ticket is tagged and noted, so you always have an audit trail.
- Assisted (draft) and autonomous (auto-send) modes
- Human-in-the-loop by default
- No BYOK required — predictable per-tier cost
Build your KB automatically
Knowledge Builder watches your closed tickets and uses AI to draft, quality-check, and publish solution articles to your Freshdesk knowledge base — without anyone lifting a finger. No more KB rot, no more articles that trail behind your actual support practice.
- Autonomous drafting, QC, and publishing
- Articles land in a dedicated KB folder
- Feeds better answers back to the Agent
Built to be simple, predictable, and safe
No BYOK required
Unlike incumbent marketplace agents, you don't have to supply and manage your own AI provider keys. It works out of the box — bring your own keys only if you want to, on our BYOK tier.
Predictable cost
Clear per-tier pricing based on evaluated tickets and article publications. No metered token bills, no surprises at the end of the month.
You stay in control
Human-in-the-loop is the default. Autonomous sending and autonomous publishing are choices you opt into, and you remain responsible for what reaches your end users.
Start free on Freshdesk
Install Autosolve for Freshdesk and get both modules on the free tier — 3 article publications and 10 evaluated tickets per month. Upgrade any time as your volume grows.
Install on Freshdesk See Pricing