AI that resolves tickets and keeps your knowledge base current
Autosolve for Freshdesk pairs an AI Agent that evaluates and resolves support tickets with Knowledge Builder, which turns resolved tickets into quality KB articles. One app, two modules — no bring-your-own-key required.
Resolution and knowledge, working together
Install Autosolve for Freshdesk once and get both capabilities. Use them independently, or let them reinforce each other — the Agent resolves tickets, and Knowledge Builder turns those resolutions back into articles.
Resolve tickets with AI
Evaluates every incoming ticket and drafts a resolution. Run it assisted, handing agents ready-to-send drafts, or let it reply autonomously — your call. No BYOK required.
Explore the AI AgentBuild your KB automatically
Watches your closed tickets and uses AI to draft, quality-check, and publish solution articles to your Freshdesk KB — without anyone lifting a finger. No more KB rot.
Explore Knowledge BuilderBuilt for support teams that value their time
No BYOK required
No AI provider accounts or API keys to manage — it works the moment you install it. Prefer your own keys? Our BYOK tier has you covered.
Predictable cost
Clear per-tier pricing tied to evaluated tickets and article publications. No metered token bills, no surprises.
Native to Freshdesk
A single marketplace app. Tickets, articles, and configuration all live inside Freshdesk — nothing new for your team to learn.
Need custom AI work?
We selectively take on AI automation consulting engagements. Whether you need help thinking through where AI can genuinely add value, or you have a specific automation problem ready to build, we should talk.